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How We Handle Your Information

We collect and protect the details you share when you open an account, deposit via bKash or Nagad, and play in our lobby. This policy explains what we keep, why we need it, and how you control it.

Account registration dataPayment transaction recordsDevice and session logsCommunication preferencesWithdrawal verification steps
v88 How We Handle Your Information
PRIVACY QUESTIONS

How to Reach Us About Your Data

If you want to see what information we hold, ask us to correct a detail, or request deletion of your account data, contact our team through any of the channels below. We aim to respond within three business days and walk you through the steps.

Live Chat Open the chat bubble in the bottom corner of any page and ask for the privacy team. Available when you are logged into your account, and we can pull up your records in real time.
Email Support Send your request to our support address with your registered mobile number so we can verify your identity. We will reply with the information you asked for or confirm when we have completed your deletion request.
Account Settings Log in, go to Profile, then Privacy Controls. You can download a copy of your data, turn off marketing messages, or close your account and request full deletion from that screen.
DATA PRACTICES

How We Protect and Use Your Information

We encrypt payment details when they travel between your device and our server, store passwords as hashed values so even our team cannot read them, and limit internal access to personal records. Here is how we handle the main categories of data you share with us.

Payment Security When you deposit via bKash, Nagad or Rocket, we receive a transaction ID and the amount—not your wallet PIN or password. We pass that reference to our payment processor, who confirms the transfer. We never store your mobile-banking credentials.
Session Cookies We use cookies to keep you logged in as you switch between the sportsbook, live casino and slot lobby. They expire when you close your browser or after thirty days of inactivity, whichever comes first. You can clear them anytime in your browser settings.
Retention Period We keep account and transaction records for five years after your last login to meet financial-record and dispute-resolution requirements. If you request deletion, we anonymise your profile but retain transaction logs as required by payment processors and auditors.
Your Rights You can ask to see the data we hold, request corrections if a detail is wrong, opt out of promotional messages, or close your account and request deletion. Contact support or use the Privacy Controls screen in your profile to start any of those processes.

Privacy Policy FAQ

We ask for your mobile number, a password, preferred currency and date of birth. When you deposit or withdraw we collect payment references and, for withdrawals, a copy of your national ID or utility bill to verify your identity.

We share transaction data with the payment processor handling your bKash, Nagad or Rocket transfer—only the reference and amount needed to complete that deposit. We do not sell or rent your information to marketing companies or third parties.

We store your profile and transaction history for five years after your last login. If you request account deletion we anonymise your profile but keep financial records as required by payment processors and regulators.

Yes. Log in, go to Profile, then Privacy Controls, and click Download My Data. We will email you a file with your registration details, deposit and withdrawal history, and any messages you sent to support.

Open Account Settings, go to Communication Preferences, and turn off promotional updates. You will still receive transactional emails about deposits, withdrawals and account security, but no marketing messages about new games or sportsbook offers.

We anonymise your profile so it no longer identifies you, but we keep transaction logs for the retention period stated above. If you want full deletion, contact support and we will walk you through what we can remove and what we must keep.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.